Refund policy

We want you watching serials and cricket, not fighting billing. This policy explains when refunds may apply to Indian TV Dubai subscriptions purchased in the UAE — AED 59 monthly, AED 299 six-month, AED 599 annual software plans, and the AED 949 Indian TV Box bundle — and how to request a review.

Monthly plans — first seven days

If we cannot resolve a verified technical issue that prevents reasonable use of your subscription — after standard troubleshooting in /troubleshooting — contact support within the first seven days of a new monthly plan. We review eligibility case by case and may offer partial credit or refund for unused time. Successful playback on one device after remote setup generally confirms service delivery.

What counts as a verified technical issue

• Activation failure on a supported device after remote setup assistance from /contact
• Persistent playback failure on all channels when wired speed at the TV exceeds 20 Mbps at peak hours
• Double billing or plan charged incorrectly at checkout
• Hardware defect on Indian TV Box bundle when replacement or fix cannot complete activation

What is generally not refundable

• Change of mind after successful activation and playback
• Home Wi‑Fi or ISP issues outside our control — see /troubleshooting first
• Device incompatibility when supported alternatives were offered before purchase
• Partial months after the seven-day window on monthly plans
• Expectation mismatch about specific channels when genres were described honestly on /channels

Annual and six-month plans

Six-month and one-year plans include break-fee terms shown at checkout. Early cancellation may forfeit promotional savings relative to paying AED 59 month-to-month. Contact support before disputing charges — we can often adjust plans or troubleshoot faster than bank chargeback cycles.

Indian TV Box bundle

The AED 949 package combines hardware and twelve months of service. Refund requests involving the box are reviewed separately for hardware versus subscription components. Unopened or defective hardware issues should be reported promptly with photos. Software activation problems follow the same troubleshooting path as other devices on /devices/indian-tv-box.

How to request a refund

1. Email or setup support from your registered contact with order date and plan name
2. Describe the issue and steps already tried with our team from /troubleshooting
3. Allow 5–10 business days for approved refunds to reach your original payment method

Hardware warranty on box bundle

Indian TV Box hardware issues during the first weeks should be reported with photos via /contact. Defective units are replaced or repaired when confirmed — subscription time already paid in the AED 949 bundle is not forfeited because of a faulty HDMI port or power adapter.

Partial month credits

When approved, partial credits reflect unused days on monthly plans — not arbitrary percentages. Annual plan refunds follow break-fee math shown at checkout. Hardware returns on defective AED 949 boxes are handled separately from subscription time already consumed. Email from registered contact speeds review.

Chargebacks

Filing a chargeback without contacting support first may lead to account closure and blocked MAC or login reuse during investigation. Reach us via /contact — most billing disputes resolve within one business day when we have order date, device type, and emirate. Keep bank statements alongside our support confirmation for faster matching.

Trial month before annual commitment

Many customers use AED 59 monthly to confirm playback on their actual TV at 8 p.m. before paying AED 599 for one year. Successful activation and stable prime-time viewing generally confirm service delivery. If issues persist after /troubleshooting and remote setup from /contact, the seven-day monthly review window applies as described above.

Plan upgrades and downgrades

Moving from monthly to six-month or annual plans mid-cycle may forfeit unused time on the shorter plan depending on checkout terms shown at purchase. Contact support before repurchasing — we can often apply credit or adjust tier faster than cancel-and-rebuy. Downgrades take effect at next renewal unless otherwise stated.

Documentation that speeds review

• Order date and plan name from welcome email or payment receipt
• Device type and emirate — Fire Stick, Indian TV Box, Samsung, MAG, etc.
• List of troubleshooting steps already tried with our team from /troubleshooting
• Screenshots of speed test at TV, error codes, and mobile data test result
• Wired versus Wi‑Fi connection status during failed playback

Promotional and bundle pricing

The AED 949 bundle on /indian-tv-box includes hardware and twelve months of service at a promotional combined price. Refund math separates hardware value from subscription time already consumed when reviewed. Software-only plans at AED 299 and AED 599 follow break-fee terms displayed at checkout for early cancellation.

Processing times and payment method

Approved refunds typically return to the original payment method within 5–10 business days depending on your bank or card issuer. We confirm approval by email or support from your registered contact. Partial credits for unused monthly days reflect calendar math, not arbitrary percentages.

Non-refundable scenarios explained

Change of mind after successful peak-hour playback on a supported device is generally not refundable. Home Wi‑Fi issues resolved by ethernet or mesh are outside service failure. Expecting a specific channel when genres were described honestly on /channels is not grounds alone — test must-haves on signup day. Contact /contact before disputing charges; most billing mismatches fix faster than chargebacks.

Exceptions and goodwill

We review edge cases individually — double charge, hardware DOA on AED 949 bundle, activation failure after documented remote setup. Goodwill credits may apply when strict policy and fair outcome diverge. Email from registered contact with order date remains the fastest path.