Privacy policy

Indian TV Dubai respects your privacy. This policy explains what we collect when you subscribe or contact support, how we use it to deliver streaming access and assistance, and what choices you have as a customer in the United Arab Emirates. Read it alongside /terms and /refund-policy before checkout.

Information we collect

• Contact details you provide — name, email, phone, support number
• Billing and payment-related information necessary to activate and renew plans in AED
• Device identifiers such as MAG MAC addresses when portal activation requires them
• Support messages, screenshots, and support notes you send for troubleshooting
• Emirate and device type when you contact /contact — used to route setup help

How we use your information

We use collected data to activate subscriptions, send login credentials, respond to setup questions, process payments, send service notices about plan expiry, and prevent fraud or abuse of simultaneous device limits. We do not sell personal data to third-party marketers. setup support logs help us resolve repeat issues — for example Wi‑Fi versus account causes — without asking you to repeat device model every message.

Sharing with service providers

Payment processors, email delivery tools, and hosting providers may process limited data on our behalf under contract. They are required to handle information securely and only for the services they perform for us — not for their own unrelated marketing. We minimise what we share to what is necessary for billing and delivery of the Indian TV Box bundle when ordered at AED 949.

Retention and security

We retain records as needed for billing, accounting, fraud prevention, and legal compliance in the UAE. Technical and organisational measures protect data in transit and at rest; no online service can guarantee absolute security, but we review access controls regularly. Old support threads may be archived after resolution but billing records persist per accounting requirements.

Cookies and website analytics

Our website may use essential cookies for navigation and optional analytics to understand which setup guides visitors read — for example /setup-guide versus /devices/fire-tv. You can control browser cookie settings; blocking essential cookies may limit site functionality. We do not use aggressive cross-site tracking on instructional pages.

Your choices and contact

• Request correction of inaccurate contact information by emailing support
• Ask what account data we hold when you contact us from your registered email or phone
• Unsubscribe from non-essential marketing if we send optional product updates
• Close your account by contacting /contact — subject to billing and /refund-policy terms

Children and household accounts

Subscriptions are intended for household use managed by an adult account holder. Parents control which devices children use. We do not knowingly collect personal data directly from children without parental involvement in the subscription process.

Data from support interactions

Support screenshots may include error codes and device settings — send only what is needed to diagnose playback. We delete resolved troubleshooting attachments when no longer required for your account history unless billing or fraud review requires retention.

Policy updates

We may update this policy when practices or legal requirements change. Material changes will be posted on this page with a revised date. Continued use of the service after updates constitutes acceptance of the revised policy. Significant changes affecting billing or data use will be communicated when practicable.

Legal basis and UAE context

We process personal data to perform our contract with you — activating streaming access, billing in AED, and providing support for devices listed on /devices. We also process data where necessary for legitimate interests such as fraud prevention and service improvement, balanced against your rights. Customers in the United Arab Emirates should read this policy alongside /terms and /refund-policy before subscribing on /pricing.

Payment and billing records

Payment processors receive only the data required to complete transactions for AED 59, AED 299, AED 599, and AED 949 bundle purchases. We do not store full card numbers on our servers when a processor handles tokenization. Billing records are retained for accounting and dispute resolution as required by applicable law. Chargeback investigations may reference support logs you provided during /troubleshooting.

Device and activation data

• MAG MAC addresses and portal activation codes when your setup requires them
• Device model and emirate from support messages — used to route setup help, not for resale
• Indian TV Box serial or MAC when hardware bundle at AED 949 needs replacement
• App version and error screenshots you voluntarily send for diagnosis

Marketing communications

We may send service notices about plan expiry, activation, or material catalogue changes. Optional product updates are infrequent and can be declined. We do not sell email lists to third-party marketers. setup support is transactional and troubleshooting-focused — not bulk promotional spam.

Data deletion requests

Contact /contact from your registered email or phone to request account closure or correction of inaccurate details. Closure is subject to outstanding billing and /refund-policy terms. Some records must be retained for legal and accounting compliance even after account closure. Support attachments from resolved tickets are deleted when no longer needed unless fraud review requires retention.

International data transfers

Some service providers that process email delivery or payment data may operate outside the UAE under contractual safeguards. We select vendors that commit to appropriate security standards and process data only for the services they perform on our behalf — not for unrelated marketing.

Your responsibilities

Keep login credentials secure and do not share welcome-email passwords beyond your household plan limits on /pricing. Send support only screenshots needed for diagnosis. Notify us if you suspect unauthorised account use via /contact from registered details.